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Customer Service Representative

Date Posted: Jun 23, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Nashville, Tennessee, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026

Job Description

Overview

The Customer Service Representative role at CFS involves supporting accurate and compliant lending decisions through credit screening. This position is suited for individuals who excel in a fast-paced, customer-focused environment and have a knack for analyzing financial data while collaborating with internal teams.

Key responsibilities

  • Perform detailed credit risk evaluations to support lending decisions
  • Assess applicant financial strength by reviewing credit reports and financial statements
  • Review loan applications and recommend appropriate credit terms
  • Collaborate with internal teams to gather and validate applicant information
  • Provide customer support via phone, email, and chat regarding credit report discrepancies
  • Participate in conference calls with consumers and creditors to verify account details
  • Share process knowledge and best practices with team members
  • Assist with onboarding and training of new employees

Required skills

  • Recent experience in a call center or high-volume customer service environment
  • Strong verbal and written communication skills
  • Basic proficiency with Excel for data entry and spreadsheet navigation
  • Goal-oriented mindset focused on meeting performance metrics
  • Team-oriented approach

What the company offers

  • $18-$20 per hour compensation

Skills Required

Company Overview

Chicago, Illinois, United States of America

CFS is a long-standing, family-owned manufacturing organization that serves the industrial water heating, water treatment, and laundry equipment markets. The company prides itself on its stable growth and collaborative culture, emphasizing work-life... Read More

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