Overview

CUSTOMER SUPPORT SPECIALIST JOB DESCRIPTION: We are actively hiring a Customer Support Specialist to interact with customers and vendors, prepare quotes, write up jobs, work with project managers, drivers, and field staff to ensure that work is scheduled and completed as directed. YOU CAN SUCCEED AT THIS JOB IF: You are comfortable on the phone and writing professional emails. You like to learn new complex concepts. You enjoy working with others in a collaborative environment. You work well independently. You enjoy problem solving. You are excited about helping your colleagues and our customers. You are not afraid to ask questions. You are able to remember and accurately apply the information and processes that you have been taught. You have the ability to maintain a professional demeanor while fostering friendly relationships with clients and colleagues. You manage pressure well and can keep calm in challenging situations. You are flexible and enjoy environments where you can pivot and respond to changing priorities. FACTORS FOR SUCCESS: 2+ years of related customer service experience Resourceful self-starter who is interested in researching answers to questions from available information. Analytical skills and ability to think outside the box Organizational and time management skills Motivation and ability to learn new concepts quickly and adapt to a changing environment Strong critical thinking and problem solving skills PAY: Starting hourly rate will be $24.00 - $28.00 per hour based on your experience. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accom