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Customer Service Representative

Date Posted: Jun 14, 2026
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Job Detail

  • location_on
    Location United States of America
  • desktop_windows
    Job Type: Remote
  • schedule
    Shift: First Shift (Day)
  • analytics
    Career Level: Department Head
  • group
    Positions: 1
  • calendar_view_day
    Experience: Fresh
  • male
    Gender: Female
  • school
    Degree: Non-Matriculation
  • calendar_month
    Apply Before: Aug 13, 2026
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Job Description

Overview

Point72 is seeking a motivated and professional Customer Service Representative to join their remote team. The role involves assisting customers through various communication channels, creating a positive customer experience, and working independently in a professional environment.

Key responsibilities

  • Respond to customer inquiries via email, chat, and phone with professionalism and empathy.
  • Assist customers with account-related questions and support requests.
  • Provide accurate information about products and services.
  • Document customer interactions in company systems.
  • Escalate complex issues to the appropriate teams.
  • Follow customer service procedures and company guidelines.
  • Maintain a positive and respectful tone in all interactions.
  • Help resolve customer concerns efficiently and effectively.

Required skills

  • 1+ year of customer service experience
  • Excellent verbal and written communication skills
  • Ability to work independently in a remote environment
  • Basic computer proficiency
  • Strong attention to detail
  • Reliable internet connection
  • High school diploma or equivalent
  • Previous remote work experience (preferred)
  • Familiarity with CRM platforms (preferred)
  • Experience with email and chat support (preferred)

What the company offers

  • Flexible part-time scheduling
  • Remote work opportunity
  • Paid training
  • Career development support
  • Collaborative team culture
  • Performance recognition
  • Growth opportunities
  • Professional and supportive work environment

Skills Required

Company Overview

Point72
United States of America
1 Current Jobs Openings

Point72 is a global asset management firm that invests in public and private markets. They emphasize professional development and career growth for their employees, fostering a collaborative team culture. Read More

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