Responsibilities:Perform contract review on incoming customer purchase orders, to include: pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers and order quantitiesAccurate processing of new and updated customer purchase orders in ESKER optical character recognition program and Oracle ERP SystemCreate and update customer quotes in Oracle ERP SystemEnsure accurate email contacts are entered for sales order acknowledgements, packing slips and invoicesWork collaboratively with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycleProcess incoming credits, debits, and RMAs accurately and timely utilizing Microsoft CRM and Oracle ERP SystemInput order entry complaints into CRM Microsoft system and process to completionCollaborate with shared services on improvement processesManage multiple shared incoming email inboxesPartner with CPC Specialist to provide exceptional service to internal and external customersPerforms other job duties as assigned to meet business needs.Qualifications:Basic Requirements:2+ years of experience in customer serviceType at minimum 70 WPM with 99% accuracyStrong attention to detailThis role may require up to 5% travel. Candidates should be comfortable with occasional travel as needed to support business objectives.Preferred Skills:5+ years of experience in customer service2+ years of Oracle experience
Not specified in the original listing.
Not specified in the original listing.
