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Customer Service Representative

Date Posted: May 29, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Columbia, South Carolina, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 29, 2026

Job Description

Overview

The Customer Service Representative will provide prompt and courteous responses to complex customer inquiries, requiring research and deviation from standard procedures. The role involves maintaining productivity and quality standards while handling inquiries through various channels and coordinating with other departments to resolve issues.

Key responsibilities

  • Respond accurately and thoroughly to complex customer inquiries
  • Perform research to resolve inquiries
  • Maintain departmental productivity, quality, and timeliness standards
  • Handle situations requiring adaptation of response or extensive research
  • Initiate corrective actions and process adjustments
  • Evaluate inquiries to identify underlying causes and implement preventive actions
  • Provide feedback to management regarding customer issues
  • Assist with training new employees and cross-training coworkers

Required skills

  • 2 years of customer service or claims processing experience or a bachelor's degree in lieu of work experience
  • Excellent verbal and written communication skills
  • Strong human relations and organizational skills
  • Ability to handle high stress situations
  • Good judgment
  • Confidentiality and discretion
  • Ability to learn and operate multiple computer systems effectively

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

Pennsylvania, United States of America

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are committed to being an Equal Opportunity Employer, ensuring that all qualified applicants receive fair considerati... Read More

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