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Customer Service & Order Management Specialist

Date Posted: Jun 25, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Makronia, Ohio, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 23, 2026
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Job Description

Overview

The Customer Service & Order Management Specialist will be responsible for managing customer inquiries, processing orders, and ensuring accurate communication regarding shipping and lead times. This role requires strong organizational and multitasking abilities in a fast-paced environment, and it emphasizes professional growth within a supportive team atmosphere.

Key responsibilities

  • Answer incoming phone inquiries in a timely and professional manner
  • Request quotes from the quoting team when necessary
  • Serve as a point of contact for the Intake and Quote teams
  • Execute the order management process with accuracy and efficiency
  • Upload and maintain order details in customer portals
  • Revise shipping dates in the internal system as needed
  • Communicate any changes in lead times or shipping dates to customers and sales representatives

Required skills

  • Prior experience in customer service, order entry, or related operations role
  • Strong organizational skills and attention to detail
  • Proficient in using internal systems and shared drives
  • Excellent communication skills-both written and verbal
  • Ability to multitask and prioritize in a fast-paced environment

What the company offers

  • Strong emphasis on promoting from within
  • Excellent opportunities for professional growth and long-term career development
  • Small team with a family-like atmosphere
  • Flexible, supportive work culture
  • Opportunity to grow and take on more responsibility over time

Skills Required

Company Overview

CFS
Chicago, Illinois, United States of America
1931 Current Jobs Openings

CFS is a long-standing, family-owned manufacturing organization that serves the industrial water heating, water treatment, and laundry equipment markets. The company prides itself on its stable growth and collaborative culture, emphasizing work-life... Read More

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