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Customer Service & Order Management Specialist

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Makronia, Ohio, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

The Customer Service & Order Management Specialist role at CFS involves providing professional support in customer service and order management. Located in Akron, Ohio, this position emphasizes collaboration with leading brands to deliver quality solutions while offering opportunities for growth in a supportive, family-like atmosphere.

Key responsibilities

  • Answer incoming phone inquiries in a timely and professional manner
  • Request quotes from the quoting team when necessary
  • Serve as a point of contact for the Intake and Quote teams
  • Execute the order management process with accuracy and efficiency
  • Upload and maintain order details in customer portals
  • Revise shipping dates in the internal system as needed
  • Communicate changes in lead times or shipping dates to customers and sales representatives

Required skills

  • Prior experience in customer service, order entry, or related operations role
  • Strong organizational skills and attention to detail
  • Proficient in using internal systems and shared drives
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment

What the company offers

  • Strong emphasis on promoting from within
  • Excellent opportunities for professional growth and long-term career development
  • Flexible, supportive work culture

Skills Required

Company Overview

CFS
Chicago, Illinois, United States of America
1415 Current Jobs Openings

CFS is a long-standing, family-owned manufacturing organization that serves the industrial water heating, water treatment, and laundry equipment markets. The company prides itself on its stable growth and collaborative culture, emphasizing work-life... Read More

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