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Customer Service Manager

Date Posted: May 20, 2026
Yearly: USD - USD
Job is expired

Job Detail

  • location_on
    Location New York, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 20, 2026

Job Description

Overview

The Customer Service Manager at Wegmans is responsible for coordinating daily activities of customer service employees while participating in store management duties. This role requires leading a team, ensuring optimal customer service, and managing store operations during various shifts, including evenings and weekends.

Key responsibilities

  • Independently manage store operations between daytime and nighttime hours
  • Act as a key leader and liaison among teams and various departments
  • Partner with department management to prioritize and delegate tasks
  • Monitor customer traffic and manage checkout operations
  • Provide resources, training, feedback, and development opportunities to team members
  • Deliver exceptional customer service and uphold company values
  • Quickly react to operational challenges and problem-solve
  • Participate in or lead special projects to enhance company culture

Required skills

  • Customer service experience in food service, grocery, or retail
  • Ability to multitask and handle interruptions
  • Computer skills
  • Experience leading a team
  • Adaptability to new situations and subject matters

What the company offers

  • Comprehensive benefits
  • Paid time off (PTO)
  • Higher premium pay rates for overtime, Sundays, or recognized holidays
  • Health care benefits with high coverage at low cost
  • Retirement plan with a 401(k) match
  • Generous scholarship program
  • LiveWell Employee & Family program for emotional and financial wellness

Skills Required

Company Overview

Pottsville, Pennsylvania, United States of America

Wegmans is a mission-driven, values-based company that prioritizes the needs of its employees. Known for its commitment to customer service and high-quality products, Wegmans offers competitive compensation and comprehensive benefits to its team memb... Read More

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