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Customer Service Manager

Date Posted: May 20, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location New York, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 20, 2026
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Job Description

Overview

The Customer Service Manager at Wegmans is responsible for coordinating daily activities of customer service employees while participating in store management duties. This role requires leading a team, ensuring optimal customer service, and managing store operations during various shifts, including evenings and weekends.

Key responsibilities

  • Independently manage store operations between daytime and nighttime hours
  • Act as a key leader and liaison among teams and various departments
  • Partner with department management to prioritize and delegate tasks
  • Monitor customer traffic and manage checkout operations
  • Provide resources, training, feedback, and development opportunities to team members
  • Deliver exceptional customer service and uphold company values
  • Quickly react to operational challenges and problem-solve
  • Participate in or lead special projects to enhance company culture

Required skills

  • Customer service experience in food service, grocery, or retail
  • Ability to multitask and handle interruptions
  • Computer skills
  • Experience leading a team
  • Adaptability to new situations and subject matters

What the company offers

  • Comprehensive benefits
  • Paid time off (PTO)
  • Higher premium pay rates for overtime, Sundays, or recognized holidays
  • Health care benefits with high coverage at low cost
  • Retirement plan with a 401(k) match
  • Generous scholarship program
  • LiveWell Employee & Family program for emotional and financial wellness

Skills Required

Company Overview

Wegmans
Pottsville, Pennsylvania, United States of America
4 Current Jobs Openings

Wegmans is a mission-driven, values-based company dedicated to providing incredible service and helping customers live healthier, better lives through food. Known for its commitment to employee satisfaction, Wegmans offers competitive compensation an... Read More

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