Overview

Key Job Responsibilities:Under stand customers needs and provide exceptional service to the CustomerAnalyze and Prepare customer quotes in a timely mannerCheck all pricing and delivery information before entering sales ordersCollaborate with PLP team to meet customers expectations and continuously improve our service Reports to: Sales & Marketing Director Primary work location: Lachine, Quebec Travel requirement: Minimal Tasks & Responsibilities: Customer Service:Handle all requests from customers that come via email to sales folders or by phone and coordinate inquiries with customer service, sales and technical support teams (and other departments as required)Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts Handle customer complaints, provide appropriate solutions and alternatives in a timely manner; follow up to ensure resolutionCollaborate with Sales Managers on managing customer's activities and improving our competitive positionProcesses new customer accounts/profiles with Accounting DepartmentOther duties as required. Quoting:Receives, analyzes and prepare requests for quotations in coordination with Sales Managers.Understand customer needs for product, delivery and price and assess competitive informationCoordinate support from Technical Support, Supply Chain and Operations to address product, cost, packaging and lead time requirements for the quotation.Follow established practices for quoting process to ensure documentation of interactions and approvalsCollaborate with sales team on follow ups and documenting won/loss status in ERP/CRM Order Entry and Management:Follow order entry process to ensure order conditions are met and accuracy of all pricing and delivery information Provide order tracking information, advise stock availability, provide information regarding the status of customer purchase orders.Collaborate with Operations, Supply chain, QC and Engineering to ensure customer expectations are met and managed on their orders Job Requirements:Excellent inter-personal skillsExcellent communication skills across all formats (phone, in-person, email, etc)Strong collaborative and team skillsExcellent attention to detail under tight timelinesAbility to multi-task and coordinate responses to multiple customer requestsSpoken and Written languages: English / French bilingual Experience / Education / Skillset:5+ Years of previous customer service experience an assetProficient in Microsoft 365, especially Word & Excel.Capability to interact professionally with customers and suppliers.Working knowledge of Epicor ERP or other ERP software and Hubspot CRM Work schedule:Full TimeWork schedule, 8am to4:30pm, 40 hours a week Overview PLP protects the world's most critical connections by creating stronger and more reliable network. PLP's critical infrastructure solutions serve a wide range of customers, including: - Power utilities - Telecommunications network operators - Cable television and broadband service providers - Construction contractors - Agricultural enterprises - Corporations and enterprise networks - Government agencies - Educational institutions PLP has been manufacturing in Canada since 1985. Our two ISO 9001 certified facilities and local engineering team allow the company to respond to Canadian customers' needs quickly and with precision. With locations in over 20 countries, PLP and its Canadian subsidiary PLP Canada work as a united global corporation, delivering high-quality products, and unparalleled service to customers in Canada. A steadfast commitment to quality is not just a goal at PLP, it's the guiding principle of everything we do. You can rest assured that the reliability of our products and the dedication of our people are the things that make PLP "The Connection You Can Count On. " PLP is the connection you can count on, for our people, our clients, and our communities. We offer a competitive pay and benefits package that in