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Customer Service II

Date Posted: Jun 23, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Illinois, United States of America
  • desktop_windows
    Job Type: Any
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026

Job Description

Overview

The Customer Service II role at Techlink Systems Inc. involves delivering exceptional customer experiences by effectively addressing inquiries and managing requests through various communication channels. The position requires a focus on compassionate communication and problem-solving, particularly with HR-related inquiries, and the ability to handle a high volume of customer interactions.

Key responsibilities

  • Solve customer inquiries with timely, accurate, and professional replies.
  • Manage multiple contact channels, prioritizing static and dynamic work.
  • Collaborate with HR service center team members globally to resolve issues.
  • Identify and address at-risk customer relationships with compassion.
  • Capture customer feedback to drive improvements in team behaviors.
  • Identify roadblocks to quality service and recommend improvements.
  • Meet or exceed standards for schedule adherence and reliability.

Required skills

  • Fluency in English; Spanish fluency is a plus.
  • Excellent telephone, written, and verbal communication skills.
  • Strong organizational skills for handling multiple incoming workloads.
  • Experience with HR processes and programs.
  • Knowledge of Workday or Zendesk preferred.
  • Proficiency in Microsoft Office, especially Excel.
  • Experience with Salesforce or similar CRM tools.

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

Illinois, United States of America

Techlink Systems Inc is involved in manufacturing operations, focusing on precision production using advanced machinery. They are committed to innovation and excellence in their field. Read More

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