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Customer Service Helpdesk Coordinator

Date Posted: Jun 25, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location New York, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 23, 2026

Job Description

Overview

The Customer Service Helpdesk Coordinator role at CFS is an excellent opportunity for a customer-focused professional seeking to build a career in IT support and service coordination. This position involves serving as the primary contact for employee IT support requests, ensuring timely resolutions, and maintaining communication with users throughout the support process.

Key responsibilities

  • Serve as the first point of contact for employee IT support requests via phone, email, and ticketing systems
  • Create, track, and coordinate support tickets to ensure timely resolution
  • Communicate updates to users and provide outstanding customer service
  • Partner with technical teams to prioritize and escalate issues as needed
  • Maintain accurate documentation and assist with reporting and process improvements

Required skills

  • 1-2+ years of customer service, call center, administrative support, or helpdesk experience
  • Excellent communication skills
  • Strong organization and multitasking abilities
  • Attention to detail and a positive, professional attitude
  • Comfortable using Microsoft Office/Microsoft 365
  • Experience with ticketing systems (ServiceNow, Jira, Track-It!, etc.) is a plus

What the company offers

  • Great entry point into IT and technology support
  • Opportunity to gain exposure to helpdesk operations and ticket management
  • Collaborative team environment with room for growth

Skills Required

Company Overview

Chicago, Illinois, United States of America

CFS is a long-standing, family-owned manufacturing organization that serves the industrial water heating, water treatment, and laundry equipment markets. The company prides itself on its stable growth and collaborative culture, emphasizing work-life... Read More

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