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Customer Service Helpdesk Coordinator

Date Posted: Jun 25, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location White Plains, New York, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 23, 2026
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Job Description

Overview

The Customer Service Helpdesk Coordinator will serve as the first point of contact for employee IT support requests in White Plains, NY. This role is ideal for professionals with strong customer service and helpdesk experience, focusing on problem-solving and providing outstanding support.

Key responsibilities

  • Serve as the first point of contact for employee IT support requests via phone, email, and ticketing systems.
  • Create, track, and coordinate support tickets to ensure timely resolution.
  • Communicate updates to users and provide outstanding customer service throughout the support process.
  • Partner with technical teams to prioritize and escalate issues as needed.
  • Maintain accurate documentation and assist with reporting and process improvements.

Required skills

  • 1-2+ years of customer service, call center, administrative support, or helpdesk experience.
  • Excellent communication, organization, and multitasking skills.
  • Strong attention to detail and a positive, professional attitude.
  • Comfortable using Microsoft Office/Microsoft 365.
  • Experience with ticketing systems (ServiceNow, Jira, Track-It!, etc.) is a plus.

What the company offers

  • Great entry point into IT and technology support.
  • Opportunity to gain exposure to helpdesk operations and ticket management.
  • Collaborative team environment with room for growth.

Skills Required

Company Overview

CFS
Chicago, Illinois, United States of America
1463 Current Jobs Openings

CFS is a long-standing, family-owned manufacturing organization that serves the industrial water heating, water treatment, and laundry equipment markets. The company prides itself on its stable growth and collaborative culture, emphasizing work-life... Read More

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