Overview In this role you drive customer service excellence by leading the Customer Service Department and coaching associates. You will balance day-to-day supervision with developing the skills of frontline team members, ensuring accurate and timely department duties. You will craft solutions to customer problems and support store online order and in-store pickup services. Join a culture built on legendary service and internal promotion opportunities, where your leadership helps shape a seamless shopping experience. Compensation / Benefitscompetitive wagesgenerous merchandise discountcomprehensive benefits401(k) retirement planno extended holiday hourspromotion from within ResponsibilitiesMotivate associates to deliver excellent customer service by training, coaching, and leading by exampleExecute all duties of a customer service associate and ensure department tasks are completed accurately and on timeDevelop service counter associates' skillsAssess associate performance and provide feedback to improve service qualityDevelop and implement solutions to solve customer problems and department needsMonitor and support store online order and pickup in store servicesBe available onsite during day, evening, and weekend shifts Key requirementsleadershipcoaching and trainingcommunicationproblem-solvingcustomer-focusedteam collaboration
Not specified in the original listing.
Not specified in the original listing.
