Overview

Elevate your career with a 2020 INC 500 company offering a competitive salary 401k match health benefits extra paid time off, and more! Wesley Financial Group is hiring for the Customer Service Customer Account Resolution Specialist position at a starting salary of $50k additional earning incentives. you're likely asking yourself, "What in the world is a Customer Service Customer Account Resolution Specialist?!" Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12 years we've been in business, we've created a tidal wave of excitement from timeshare owners needing help, and we're looking for a new trusted Resolution Specialist to help the families we serve! What is a Customer Service Resolution Specialist? Think of yourself as your client's champion. As a Resolution Specialist at Wesley Financial Group, you'll walk alongside clients through every step of the timeshare cancellation process - setting expectations, building strategy, and making sure they never feel like they're navigating it alone. Your mission is simple: deliver an exceptional experience from start to finish while guiding each case toward a successful resolution. Never canceled a timeshare before? That's perfectly fine - we don't expect you to walk in with that expertise. What we do expect is someone who's organized, motivated, and genuinely energized by helping people. If you're a natural problem-solver with patience to spare and a team-first attitude, you'll fit right in. Important: This is an in-office position at our Franklin, TN headquarters. Candidates must live within 60 miles of Franklin, TN. What You'll Do Be your client's advocate - Actively guide clients through the timeshare termination process, keeping communication clear and expectations realistic at every stage Make the complex feel simple - Ensure clients fully understand each step and action being taken on their behalf throughout the dispute Build tailored strategies - Draft client-specific action plans designed to move each case toward successful timeshare ownership termination Keep response times tight - Reply to all client communication within department standards, and address every piece of client feedback within 24 hours with updates posted through chatter threads Maintain pristine records - Keep all client files in Salesforce accurate, current, and thoroughly documented Communicate with consistency and professionalism - Whether it's email, phone, or mail, every touchpoint should reflect the same polished, caring standard Elevate the team around you - Help foster a culture of accountability, efficiency, idea sharing, and a "we can always be better" mindset Stay ahead of the industry - Be a go-to resource for timeshare industry updates, trends, and general knowledge Jump in wherever you're needed - No task is beneath you; if something needs doing, you're ready to help What You Bring 2 years of standout customer service and account management experience - this is a must Exceptional organizational skills - You keep everything in order without being reminded Sharp problem-solving instincts - When a challenge shows up, you don't freeze; you figure it out A results-driven approach - You measure success by outcomes and hold yourself to a high bar Attention to detail that doesn't quit - Accuracy matters to you, every single time Flexibility and adaptability - You're energized by change, not threatened by it Integrity that stands on its own - You do the right thing even when nobody's watching A collaborative, team-first mindset - You make the people around you better Strong work ethic and efficiency - You know how to work hard and work smart Preferred Experience Salesforce - Familiarity with managing client records and workflows Customer Service - A background in client-facing roles where experience mattered Google Workspace / Microsoft Office - Comfortable working across everyday business tools New Employees Receive: A MacBook for your