Overview

Full-Time In Office Compensation Based on ExperienceDo people tell you that you have a great phone voice?Do you somehow make scheduling an appointment sound less boring than it actually is?Can you bring upbeat, positive, "this person actually likes helping people" energy to a phone call?If yes, Meadows Garage Doors may have the perfect role for you.We are hiring a full-time, in-office Customer Service Representative to help answer phones, support customers, and create an excellent first impression for everyone who calls us. You do not need garage door experience. We can teach garage doors. We cannot teach personality from scratch. Science has tried. Results were mixed.This role is all about phone presence, customer service, organization, and positive energy. When customers call us, they may be dealing with a broken garage door, a stuck car, a noisy opener, or one of the many small household disasters that make adulthood such a glamorous experience. Your job is to help them feel heard, helped, and confident that they called the right team.Compensation:$25 - $35 hourlyResponsibilities:What You'll Be DoingYou'll be the friendly, capable voice helping customers move from "something is wrong with my garage door" to "Meadows is taking care of it."Your responsibilities will include:Answering incoming customer calls with warmth, confidence, and upbeat energyHelping customers explain what they need without making them feel rushed or confusedGathering accurate customer and service informationBooking or helping schedule appointments during business hoursEntering customer details clearly into our systemRouting urgent questions or unusual situations to the right team memberKeeping the customer-service process organized, professional, and humanMaking sure customers feel taken care of from the first callQualifications:Who We're Looking ForWe are looking for someone who is naturally friendly, clear, and confident on the phone.You may be a strong fit if:You have upbeat and positive phone energyYou enjoy helping people and talking to customersYou sound friendly without sounding fakeYou can stay calm when someone else is stressedYou are organized and detail-orientedYou can follow a process without sounding like a robot reading from a government formYou communicate clearly and professionallyYou take pride in making a great first impressionYou understand that tone matters, especially over the phoneGarage door experience is not required. Strong customer-service instincts and great phone presence matter more.Who This Role Is Not ForThis role is probably not the best fit if you hate phone calls, dislike talking to people, prefer silent cave work, or believe "customer service voice" means saying three words every thirty seconds with the emotional range of a printer.We are looking for someone who brings energy, warmth, and confidence to the phone. The voice matters here because the customer's first impression of Meadows often starts with you.Why This Role MattersAt Meadows Garage Doors, the first phone call is not just "answering the phone." It is the start of the customer experience. A great Customer Service Representative helps customers feel calm, understood, and confident. You help organize the day, support the team, and make sure people are not left wondering what happens next. In other words, you are not "just answering phones." You are helping set the tone for the entire company.About CompanyFrom garage door installations to fixing damage all the way to running maintenance checks, Meadows Garage Doors is here to give your home a new appearance while improving its security. A locally owned garage door company in Trophy Club, TX, and nearby Dallas-Fort Worth areas, we have fully licensed and insured technicians who are committed to our work and deliver the best results to set the standard for impeccable services in the industry. We employ cutting-edge equipment and proven techniques and tailor our services to deliver a top-notch experience to all