Overview

Project Management Training Institute (PMTI) is a leading provider of PMP , CAPM , and PMI-ACP certification exam preparation courses. We deliver immersive, fast-track boot camps to professionals across the U.S. and Canada both online and in-person with a proven track record of 99% student satisfaction and first-time exam success.We are not just another training company. We are an elite operation that demands excellence, rewards performance, and values integrity, precision, and customer-first service above all else.Were growing and we need a highly organized, tech-savvy, and outcome-driven Customer Service & Sales Coordinator to support our operations, manage our students, and help scale our mission: to make project managers extraordinary .WHATS THE ROLE?You will serve as the frontline of PMTIs student experience, managing all aspects of customer communication, class coordination, and student support before, during, and after every course.This is not a passive desk job it's a dynamic, fast-moving position that requires someone who thrives under pressure, loves solving problems, and takes pride in delivering flawless execution in a high-stakes environment.You will be the go-to contact for thousands of students each year from registration to graduation to post-course follow-up.Your work ensures that every student receives world-class service, every instructor has flawless logistical support, and every class runs without a single misstep .New college grads are encouraged to apply if you have the skills but not the experience!RESPONSIBILITIES:Customer Support & Communication:Respond promptly and professionally to all customer inquiries via email, phone, and live chatServe as the primary point of contact for prospective students, current registrants, and certified alumniProvide clear, concise, and timely information regarding course options, registration processes, and exam prep strategiesManage and resolve escalated issues quickly and effectively, ensuring zero student dissatisfactionClass Scheduling & Coordination:Coordinate and manage Zoom-based and in-person classes nationwideTrack and update instructor availability, class locations, and student enrollments in real timeConfirm and communicate class details to instructors, students, and vendors ahead of each sessionEnsure seamless pre-course logistics, including sending login credentials, pre-work materials, and instructionsStudent Material Fulfillment:Coordinate with third-party vendors to ensure course materials are shipped accurately and on timeMonitor delivery status and proactively reach out to students experiencing delays or issuesMaintain inventory records and ensure proper fulfillment of physical and digital assetsStudent Record Keeping & Administration:Generate, maintain, and update student records, spreadsheets, and databasesProcess registrations, confirm payments, and manage enrollment statusesUpload and organize recorded training videos to Vimeo and distribute to studentsPrepare and send post-course certificates, transcripts, and feedback surveysInstructor & Team Collaboration:Serve as liaison between students and instructors, ensuring alignment and clarityCommunicate schedule changes, student concerns, and logistical updates to instructors in advance of each sessionCollaborate with support staff across departments to streamline workflows and enhance efficiencyParticipate in team meetings, process reviews, and quality improvement initiativesTech Savviness & Digital Tools:Must be proficient in:Microsoft Office Suite (Outlook, Word, Excel)Google Workspace (Docs, Sheets, Calendar, Drive)Zoom (for virtual classroom coordination)Vimeo (video upload and distribution)Email platforms and CRM toolsAbility to learn and adapt to new systems quickly and independentlyStrong typing speed and accuracy required for real-time support and documentationAdministrative Excellence:Handle all general clerical tasks, including filing, scanning, data entry, and document managementAssist with