Overview

Customer Service and Benefits SpecialistHelp Others, Make a Difference, Save a Life.Do you want to make a difference in people's lives every day?Or help people navigate the tough spots in their life?And do it all while working where your hard work is appreciated?You have a lot of choices in where you work make the decision to work where you are valued!Join the McNabb Center Team as a Customer Service and Benefits Specialist program today!The Customer Service and Benefits SpecialistJOB PURPOSE/SUMMARYAssists client in completing NHSC application.Monitors front desk and complies with all security procedures.Answers, screens, and directs phone calls to staff; takes messages and schedules/cancels appointments accordingly.Receives mail, documents, packages, and courier deliveries and distributes items.Performs administrative and clerical support tasks.Performs basic filing and record keeping.Performs other duties as needed.Greets clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts to appropriate location. Typical Working Conditions/EnvironmentThe position operates in an outpatient clinical settingJOB DUTIES/RESPONSIBILITIESThis job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.1. Admissions Data Entrya. Ensures each client is eligible for the services they are receiving at time of service. b. Checks daily intake sheets for missing insurance cards and notifies staff.c. Works with HIM staff to insure proper training on release of information policies and works with Compliance Officer on HRMC P&P.d. Creates medical record number for clients including the phone number as well as completes data entry of demographic information without duplication of data.e. Receives cash payments from clients, staff and other programs; writes receipt.f. Turns in cash and copy of receipt to the appropriate financial services staff within 2 business days.g. Working knowledge of the scheduler for checking in and out clients.2. Patient Eligibilitya. Checks online with state website to ensure clients are covered, if providing state or government insurance at time of service.b. Sets up each intake in Centricity and makes a file folder with intake packet.c. Keeps clients medical record up to date with demographic information when changes are needed. 3. Administrative Duties and Expectationsa. Responds to emails and voicemails within 1 business day.b. Willingly assists in daily work duties when Admission Specialist is absent.c. Submits timesheet and other paperwork accordingly.d. Keeps productivity to at least 95% accurate without errors.e. Attends scheduled meetings. f. Completes CARF required self-directed Relias Training Modules on time annually.g. Responsible for ensuring orderly, efficient front office operations. h. Arrives to work at scheduled time without tardiness. i. Ensures the clinic is opened and closed at designated times.Compensation: Starting salary for this position is approximately $16.61/hr based on relevant experience and education.Schedule:This position is a Monday through Friday 8:00 am to 5:00 pm, with a 1-hour break. If ever irregular work schedule arises; supervisor will notify staff ASAP.Equipment/TechnologyPosition requires the use of center computer, center phone and fax machine.QUALIFICATIONS- CUSTOMER SERVICE AND BENEFITS SPECIALISTEducation/License: High School Diploma or equivalent.Experience/Knowledge: Prioradministrative or clerical experience preferred. Must have experience workingwith computers and