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Customer Service and Benefits Specialist

Date Posted: Jun 23, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Knoxville, Tennessee, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026

Job Description

Overview

The Customer Service and Benefits Specialist at the Helen Ross McNabb Center plays a vital role in assisting clients with their needs, including navigating applications and providing support in an outpatient clinical setting. This position combines administrative duties, client interaction, and data management to ensure efficient front office operations while helping others in the community.

Key responsibilities

  • Assist clients in completing NHSC applications
  • Monitor front desk operations and comply with security procedures
  • Answer and direct phone calls; schedule and cancel appointments
  • Receive and distribute mail, documents, and packages
  • Perform administrative and clerical support tasks including filing
  • Ensure client eligibility for services and maintain accurate records
  • Respond to emails and voicemails within one business day
  • Submit timesheets and maintain a high level of productivity
  • Attend scheduled meetings and complete required training

Required skills

  • High school diploma or equivalent
  • Prior administrative or clerical experience preferred
  • Experience working with computers and technology
  • Strong customer service and communication skills
  • Excellent time management and organizational skills
  • Ability to work in a fast-paced environment and multitask
  • Knowledge of client needs and clinical workflows
  • Physical ability to lift up to 50 lbs

What the company offers

  • Starting salary of approximately $16.61/hour based on experience
  • Monday through Friday schedule from 8:00 am to 5:00 pm

Skills Required

Company Overview

Knoxville, Tennessee, United States of America

Helen Ross McNabb Center is dedicated to supporting individuals and improving community health. The organization focuses on mental health, substance use, and social services, striving to make a positive impact on the lives they touch. Read More

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