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Customer Service and Benefits Specialist

Date Posted: Jun 23, 2026
: USD 16.61 - USD 16.61
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Job Detail

  • location_on
    Location Knoxville, Tennessee, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

The Customer Service and Benefits Specialist at the Helen Ross McNabb Center plays a key role in helping clients navigate the application process and ensuring their needs are met. This position involves administrative duties such as data entry, appointment scheduling, and maintaining client records in an outpatient clinical setting.

Key responsibilities

  • Assist clients in completing NHSC applications
  • Monitor front desk operations and ensure security procedures are followed
  • Answer, screen, and direct incoming phone calls
  • Schedule and cancel client appointments
  • Receive and distribute mail, documents, and packages
  • Perform administrative and clerical support tasks
  • Maintain accurate filing and record keeping
  • Check clients' eligibility for services
  • Ensure proper filing and updating of medical records
  • Respond to emails and voicemails within 1 business day
  • Attend scheduled meetings and complete required training modules

Required skills

  • High School Diploma or equivalent
  • Prior administrative or clerical experience
  • Strong computer and technology skills
  • Excellent customer service skills
  • Time management and communication skills
  • Knowledge of client needs and clinical workflows
  • Ability to multitask in a fast-paced environment
  • Willingness to learn and implement policies and procedures
  • Team player with ability to work independently

What the company offers

  • Starting salary approximately $16.61 per hour
  • Monday to Friday schedule from 8:00 am to 5:00 pm with a 1-hour break

Skills Required

Company Overview

Helen Ross McNabb Center
Knoxville, Tennessee, United States of America
47 Current Jobs Openings

Helen Ross McNabb Center is dedicated to supporting individuals and improving community health. The organization focuses on mental health, substance use, and social services, striving to make a positive impact on the lives they touch. Read More

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