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Customer Service Agent

Date Posted: May 17, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Honolulu, Hawaii, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026

Job Description

Overview

The Customer Service Agent at Securitas Technology will work in the 24/7 Alarm Monitoring Center, handling alarm signals, managing events, and providing exceptional service to customers. This role requires attentiveness and accuracy similar to that of a 911 dispatcher, as it involves notifying emergency services and ensuring customer information confidentiality.

Key responsibilities

  • Respond to incoming alarm signals in automation software.
  • Log information into the automation system accurately.
  • Answer calls on a multi-line telephone system.
  • Notify emergency services and update contacts as needed.
  • Ensure confidentiality of customer information.

Required skills

  • High School Diploma or GED required, some college preferred.
  • 1-3 years' work experience.
  • Typing speed of 30+ words per minute.
  • Ability to prioritize and multitask in a fast-paced environment.
  • Good interpersonal communication and organizational skills.
  • Ability to follow written and verbal instructions.

What the company offers

  • Comprehensive benefits including medical, dental, vision, and life insurance.
  • Paid company training.
  • Opportunity for annual merit pay increases.
  • 401K with 60% match up to 6% of salary.
  • Paid vacation, holiday, and sick time.
  • Educational assistance.
  • Exceptional internal career advancement opportunities.
  • Wide variety of employee discounts on travel and equipment.

Skills Required

Company Overview

Honolulu, Hawaii, United States of America

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. With over 13,000 colleagues in 40 countries, they focus on creating a safer w... Read More

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