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Customer Service Agent

Date Posted: Jun 25, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Honolulu, Hawaii, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 23, 2026

Job Description

Overview

Securitas Technology is seeking a Customer Service Agent to join their Alarm Monitoring Center in Honolulu, Hawaii. This role operates on a Mid-Shift, 2nd, or 3rd shift schedule, encompassing holidays and weekends, where the primary responsibility is to provide exceptional service by responding to alarm signals and managing alarm events efficiently and accurately.

Key responsibilities

  • Respond to all incoming alarm signals using automation software
  • Manage and verify security information and notify emergency services
  • Answer a multi-line telephone system
  • Log all information into the automation system immediately and accurately
  • Ensure confidentiality of customer information at all times

Required skills

  • High School Diploma or GED required
  • 1-3 years of work experience preferred
  • Typing speed of 30+ words per minute
  • Ability to prioritize and multitask in a fast-paced environment
  • Good interpersonal communication and organizational skills
  • Ability to follow written and verbal instructions
  • Positive attitude towards teamwork and continuous improvement

What the company offers

  • Alarm Monitoring Operator Pay Progression Program
  • Shift premium for eligible assigned shifts
  • Opportunity for annual merit pay increases
  • Paid company training
  • Medical, Dental, Vision, and Life Insurance
  • Company Paid Short Term and Long-Term Disability
  • 401K with 60% Match up to 6% of salary
  • Paid vacation, holiday, and sick time
  • Educational Assistance
  • Exceptional internal career advancement opportunities
  • Wide variety of employee discounts on travel, equipment, and more

Skills Required

Company Overview

Honolulu, Hawaii, United States of America

Securitas Canada is dedicated to providing security solutions that protect people, property, and assets. The company values diverse backgrounds and encourages applicants from various fields, especially military and protective services, to apply. With... Read More

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