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Customer Service Agent

Date Posted: Jun 18, 2026
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Job Detail

  • location_on
    Location Australia
  • desktop_windows
    Job Type: Remote
  • schedule
    Shift: First Shift (Day)
  • analytics
    Career Level: Department Head
  • group
    Positions: 1
  • calendar_view_day
    Experience: Fresh
  • male
    Gender: Female
  • school
    Degree: Non-Matriculation
  • calendar_month
    Apply Before: Aug 17, 2026
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Job Description

Overview

Seed & Sprout, a fast-growing Australian eCommerce brand based in Byron Bay, is seeking a reliable and detail-oriented Customer Service Agent. The role involves supporting customers via email, chat, and social media, ensuring that each interaction is positive and effective as the company builds a collaborative remote team.

Key responsibilities

  • Respond to customer inquiries quickly and professionally via Gorgias
  • Process returns, refunds, and order amendments in Shopify/Loop
  • Escalate issues when needed and keep clear ticket notes
  • Participate in team training, QA, and meetings
  • Meet daily productivity and quality standards

Required skills

  • 1–3 years eCommerce customer service experience
  • Strong written English and professional communication
  • Experience with Shopify, Gorgias, Cin7, Loop (or similar)
  • Reliable, detail-oriented, and great at time management
  • Experience with multi-channel support or returns platforms

What the company offers

  • Established remote team with an open, supportive culture
  • Opportunity to contribute to a brand people love
  • Growth potential with a rapidly scaling company

Skills Required

Company Overview

OnlineJobs.PH
Australia
1 Current Jobs Openings

Seed & Sprout is a fast-growing Australian eCommerce brand creating stylish, planet-friendly products that make sustainable living simple and joyful. They have big growth plans for 2026 and are building a warm, collaborative remote team where contrib... Read More

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