Seren Vita Healthcare is seeking a reliable and customer-focused Customer Service Support Representative to join our remote team. The ideal candidate is friendly, organized, and comfortable communicating with customers through phone, email, and online channels.ResponsibilitiesRespond to customer questions and service requests promptly.Provide accurate information and resolve routine customer concerns.Handle phone calls, emails, and support tickets professionally.Document customer interactions and update records.Escalate complex issues to the appropriate team when necessary.Follow company procedures and maintain customer confidentiality.Work collaboratively with team members in a remote environment.RequirementsStrong written and verbal communication skills.Customer-service mindset and professional attitude.Basic computer and internet skills.Ability to work independently and manage time effectively.Previous customer service experience is preferred but not required.Position DetailsWork Arrangement: RemoteEmployment: Full-timeSchedule: 40 hours per weekTraining: Paid onboarding and role-specific trainingExperience: Entry-level to mid-level candidates welcomePay: Competitive hourly compensation based on experience
Not specified in the original listing.
Not specified in the original listing.
