We are looking for motivated individuals to join our growing remote team in a client-focused position. This role involves working with individuals and families, providing information about available benefit solutions, assisting with applications, and maintaining ongoing client relationships. Most client interactions take place through scheduled virtual appointments, allowing you to work from home while managing your own daily schedule and responsibilities. Prior experience in the benefits industry is not necessary. New representatives receive training, guidance, and ongoing coaching to become comfortable with the systems, client process, and responsibilities of the position. Your Day-to-Day You will serve as a primary point of contact for new and existing clients. Responsibilities include: Speak with clients through scheduled phone and video appointments. Ask questions to better understand each client's individual situation and priorities. Review available benefit and coverage solutions with clients. Provide clear answers regarding programs, eligibility, and available options. Assist clients with completing applications and required documentation. Support existing clients with account questions, coverage changes, and service requests. Schedule follow-ups and maintain communication throughout the client relationship. Keep accurate records of appointments and client interactions. Participate in virtual meetings, training sessions, and professional development. Manage your workload independently while meeting individual performance objectives. What Makes Someone Successful in This Role? We're looking for people who enjoy communicating with others and can provide a professional, positive experience for clients. You may be a strong fit if you: Communicate clearly and confidently. Enjoy helping people and answering questions. Are comfortable interacting with clients by phone and video. Can organize your schedule and work independently. Are dependable, motivated, and receptive to coaching. Feel comfortable working with computers and learning new online platforms. Can maintain professionalism when handling client information. Are willing to complete any licensing requirements associated with the position. Experience in customer service, sales, hospitality, account support, or another people-focused environment is an asset, but previous industry experience is not required. Training & Career Development New representatives are provided with the resources and support needed to learn the position and continue developing professionally. The opportunity includes: Fully remote work. Flexible scheduling. Training provided for new representatives. Continued coaching and mentorship. Performance-based compensation opportunities. Professional and leadership development. Opportunities for advancement based on performance. Ongoing support from a virtual team. Long-term opportunities for professional growth. Take the Next Step If you're comfortable working with people, motivated to learn, and interested in building your skills in a remote client-facing environment, we encourage you to apply. Qualified applicants will receive additional information regarding the position, training process, and next steps.
Not specified in the original listing.
Not specified in the original listing.
