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Customer Relationship Process Specialist

Date Posted: May 20, 2026
Yearly: USD - USD
Job is expired

Job Detail

  • location_on
    Location Franklin Park, Tennessee, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 21, 2026
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Job Description

Overview

Wesley Group is seeking a Customer Relationship Process Specialist to join their Relationship Management Team in Franklin, TN. This role focuses on guiding clients through the timeshare exit process, ensuring a positive customer experience while managing communications and documentation effectively.

Key responsibilities

  • Serve as the main point of contact for clients, managing expectations and communication.
  • Negotiate with clients and external contacts to achieve favorable outcomes.
  • De-escalate difficult client situations with patience and professionalism.
  • Ensure timely and accurate documentation for client submissions.
  • Prepare and send exit packages promptly with attention to detail.
  • Manage live calls and team email inbox responsively.
  • Maintain accurate records in Salesforce and update client files.
  • Collaborate with the team on managing client accounts.
  • Respond to emails, calls, and client feedback within 24 hours.
  • Uphold a professional tone across all communication channels.

Required skills

  • Negotiation and conflict resolution skills
  • Problem-solving and de-escalation abilities
  • Customer service experience (minimum 2 years required)
  • Excellent communication skills, both written and verbal
  • Strong interpersonal skills and ability to build trust
  • Time management and organizational skills
  • Flexibility in a fast-paced environment
  • Attention to detail and accuracy
  • Prioritization skills
  • Proficiency in Salesforce, Excel, Google Sheets, and Google Workspace

What the company offers

  • Comprehensive Benefits: Medical, Dental, and Vision Insurance
  • 401K with a generous company match
  • Generous PTO starting from day one
  • Friendly Monday-Friday schedule
  • Engaging company-wide events and team-building activities
  • Access to fitness center and team lounge areas

Skills Required

Company Overview

Wesley Group
Franklin Park, Tennessee, United States of America
32 Current Jobs Openings

Wesley Financial Group, LLC is a company based in Franklin, Tennessee that helps timeshare owners who have been misled get out of their timeshare. The company is recognized for its rapid growth and has been listed on the INC 500 in 2020. Read More

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