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Customer Marketing Manager, HCP

Date Posted: Nov 07, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location San Francisco, Baja California, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Feb 05, 2027

Job Description

Overview

Overview In this role you will help shape and execute the customer-centric marketing strategy for the Immunology franchise, partnering with Commercial, Medical and Access teams to drive product value and patient outcomes. You will craft omnichannel experiences and consent with agencies to deliver compliant, impactful campaigns. You'll experiment with content and tactics to continuously improve engagement and performance, while ensuring alignment with regulatory standards. This position offers the chance to influence marketing across patients, providers and organized customers during a pivotal product lifecycle stage. ResponsibilitiesDevelop and execute the end-to-end customer strategy and integrated customer experiencePlan and run seamless omnichannel campaigns across multiple platforms and channelsOversee content creation with Agencies of Record, tailoring to customer segments and personasAuthor derivative tactics leveraging new capabilities, incorporating PRC feedbackSupport field deployment through training and feedback loopsHypothesize and test creative content iterations to improve performanceCoordinate with Agencies and Legal/Regulatory to ensure compliant promotional tacticsEnsure high-quality, compliant execution across all marketing platforms and customer typesDefine measurement plans and evaluate marketing performance to optimize campaigns and outcomesManage media agencies and lead go-live/trafficking, aligning cross-functional partnersContribute to broader CMG initiatives and ongoing capability development in content strategyPursue ongoing professional development in content strategy, creation and deliveryCollaborate with TA Marketer and other Customer Marketers to align with value proposition and squad prioritiesDemonstrate proficiency in core competencies including customer understanding, strategic development, and integrated campaignsDrive project and vendor management to deliver on-time, on-budget impact Key requirementsBachelor's degree2 years of marketing experience or 1 year with MBA5 years minimum work experience with 3 years in commercial roles (e.g., market access, marketing, sales or customer insights)MBA or related graduate degree preferredCross-functional collaborationStrategic thinking and decision makingEffective communication and stakeholder managementOmnichannel marketingContent development and creative executionCampaign management and measurement

Key responsibilities

Not specified in the original listing.

Required skills

  • Sales & Marketing

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

San Francisco, Baja California, United States of America

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