Overview In this Senior Consultant role, you will help frontline clients adopt and configure CX platforms to capture and act on customer feedback. You collaborate with cross-functional teams to translate business objectives into VOC solutions and actionable roadmaps. You deliver technical designs, workshops, and governance to drive high-impact outcomes. You will shape customer experience programs at scale, partnering with a diverse, multidisciplinary team to deliver measurable improvements in customer journeys and analytics. This is an opportunity to contribute to Deloitte's mission of delivering value through data-driven, customer-centric strategies. Compensation / Benefitsdiscretionary annual incentive program ResponsibilitiesPlatform Implementation & Technical Configuration on CX platforms (Medallia, Qualtrics, Sprinklr) and integrations (Salesforce, ServiceNow, Adobe, Snowflake)Functional consulting on VOC strategy, journey maps, and roadmaps; lead client assessmentsProject management and delivery with cross-functional teams and agile governanceAnalytics & Insights: dashboards, real-time reporting, sentiment analysis, KPI and NPS measurement Key requirementsBachelor in BusinessCertifications in Medallia2+ years hands-on CX platform configuration1+ years Agile project management experienceUnderstanding of API integrations, SSO/OAuth, and ETL conceptsAbility to travel up to 50%Limited immigration sponsorship may be availableIndependent but collaborativeStrong written and verbal communicationMeticulous attention to detailMedallia, Qualtrics, SprinklrAPI integrations (Salesforce, ServiceNow, Adobe, Snowflake)SSO/OIDC setup
Not specified in the original listing.
Not specified in the original listing.
