Overview

Are you someone who enjoys talking with people, answering questions, and helping others find solutions? Were currently adding new team members to our remote client services team.This position is centered around providing a professional and helpful experience to individuals and families who are looking for information about their available benefit options. Youll communicate with clients virtually, guide them through the process, and remain available to assist them with future service needs.No previous industry experience is necessary. We provide training, coaching, and ongoing support to help you learn the position and develop professionally.A Typical DayYour day will consist primarily of connecting with clients through scheduled phone calls and online meetings. Each conversation is an opportunity to understand what the client needs and provide clear, helpful information.Your responsibilities will include:Hosting scheduled phone and video appointmentsSpeaking with new clients about their needs and prioritiesReviewing available benefit programs and coverage informationAnswering questions in a clear and professional mannerProviding assistance throughout the application processSupporting clients with enrollment and required documentationHelping current clients with benefit reviews, updates, and service requestsFollowing up after appointments when additional assistance is requiredMaintaining organized and accurate client recordsBuilding trusted relationships through consistent communicationParticipating in virtual training, coaching, and team developmentWho Would Be a Good Fit?We're interested in people who are dependable, comfortable communicating with others, and motivated to develop new skills.You may be a strong fit if you:Communicate confidently and professionallyEnjoy helping people and providing quality serviceAre comfortable speaking with clients by phone and videoCan stay organized and manage your schedule independentlyTake initiative and follow through on responsibilitiesAre comfortable learning new technology and online platformsRespond well to training, feedback, and coachingAre willing to complete any licensing requirements associated with the positionExperience in customer service, hospitality, retail, sales, or another client-focused environment can be helpful, but previous experience is not required.Why Join Our Team?We provide an environment designed to support both immediate learning and long-term professional development.Team members have access to:Work From Home operate entirely within a remote environmentFlexible Scheduling greater flexibility in managing your workdayStep-by-Step Training learn the role, systems, and client processContinued Mentorship receive support and guidance as you progressPerformance-Based Compensation earning opportunities tied to resultsAdditional Incentives opportunities for bonuses and performance recognitionSkill Development strengthen your communication, client service, and sales abilitiesCareer Growth opportunities to take on additional responsibilitiesLeadership Opportunities advancement potential for strong performersVirtual Team Support work alongside a collaborative and motivated teamStart Your Next ChapterIf you're looking for an opportunity that allows you to work remotely, connect with people, develop valuable professional skills, and build toward greater career opportunities, we'd like to connect with you.Submit your application to learn more about the position and our virtual interview process.