Overview

Job Description Customer Service Representative - Warranty & Service Support Location: 650 W. Market St., Gratz, PA Compensation: $20.00-$23.00 per hour Schedule: Day Shift Monday-Friday Position Summary MI Windows and Doors is seeking a professional, customer-focused Customer Service Representative to join our team in Gratz, PA. In this role, you will serve as a key point of contact for customers, assisting with warranty and non-warranty service inquiries, processing requests, and coordinating with internal teams to ensure timely and effective resolution of customer concerns. The ideal candidate is highly organized, detail-oriented, and committed to delivering outstanding customer service. Essential Duties and Responsibilities Serve as the primary point of contact for assigned customer accounts, providing information, support, and follow-up regarding warranty and non-warranty issues. Answer incoming customer calls and respond to inquiries professionally, accurately, and in a timely manner. Process warranty claims, service requests, and related documentation while maintaining a high level of customer satisfaction. Handle payment transactions with accuracy and confidentiality. Collaborate with internal departments-including Field Service, Sales, Engineering, Plant Operations, and Management-to resolve customer concerns and order-related issues. Expedite special requests and coordinate solutions to meet customer deadlines and expectations. Maintain a positive, flexible, and solution-oriented approach when addressing customer concerns and changing priorities. Perform clerical and administrative tasks, including data entry, record maintenance, and documentation management. Support departmental goals and perform other duties as assigned. Qualifications Required High school diploma or equivalent. Strong customer service, communication, and active listening skills. Ability to effectively manage a multi-line telephone system. Strong attention to detail and organizational skills. Proficiency with Microsoft Word and Excel. Ability to maintain confidentiality when handling sensitive customer and payment information. Preferred 2-3 years of customer service experience in a manufacturing, service, office, or related environment. Experience supporting warranty claims, service requests, or customer account management. Skills and Competencies Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Ability to manage multiple priorities in a fast-paced environment. Strong interpersonal skills with the ability to build positive customer relationships. Ability to work independently and collaboratively with cross-functional teams. Commitment to providing exceptional customer service and support. What We OfferAt MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.Health & WellnessThree comprehensive medical plan optionsPrescription drug coverageDental insuranceVision insuranceTeladoc virtual healthcare servicesEmployee Assistance Program (EAP)Annual Wellness ClinicFinancial ProtectionCompany-paid Life InsuranceVoluntary Life InsuranceCompany-paid Short-Term DisabilityCompany-paid Long-Term DisabilitySupplemental Hospital Indemnity InsuranceCritical Illness InsuranceAccident InsuranceAdditional BenefitsPaid Time Off (PTO) and paid holidays401(k) retirement plan with company matchTuition Reimbursement ProgramLegal InsuranceIdentity Theft ProtectionPet InsuranceTeam Member Discount ProgramMITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national