Overview

Job Description Customer Service Representative PGT Windows & Doors (Part of MITER Brands) Venice, FL Onsite Monday-Friday 8:00 a.m. - 5:00 p.m. Hourly Pay: $18- $22(based on experience) Role PurposeThe Customer Service Representative plays a key role in delivering a positive customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to ensure quality outcomes. About MITER BrandsMITER Brands is one of the nation's leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, and PGT Innovations. With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service - for our customers and our team members. Core Skills (Required)These are the skills needed to be successful from day one:Customer Communication: Ability to communicate clearly, professionally, and empathetically with customers via phone and emailProblem Solving: Ability to assess customer concerns, determine appropriate next steps, and drive resolutionOrganization & Accuracy: Strong attention to detail when managing requests, documentation, and follow upsTime & Priority Management: Ability to manage multiple requests while meeting deadlines in a fast paced environmentCollaboration: Ability to work effectively with cross functional teams to resolve customer issuesProfessional Judgment: Ability to handle sensitive situations, payments, and customer data responsibly Transferable & Learnable SkillsThese skills can be developed with training and on the job support:Learning product knowledge related to windows, doors, and warranty processesNavigating internal systems to track warranty claims, service requests, and paymentsCoordinating schedules with field service technicians across assigned regionsCommunicating service timelines and expectations to customersAdapting to changing priorities while maintaining service quality What Success Looks LikeIn this role, success means:Customer inquiries are resolved accurately and within expected timelinesWarranty claims are validated and processed efficientlyField technicians are scheduled effectively and prepared for service visitsCustomers feel informed, supported, and confident throughout the processInternal partners receive complete, timely information to support resolutionService commitments and quality standards are consistently met2-3 years' previous experience in customer service preferred. ️ Tools & Work EnvironmentPhone and email communication with customersInternal service, scheduling, and payment systemsCross functional collaboration with Field Service, Sales, Leadership, and EngineeringFast paced, customer focused environment requiring flexibility and professionalism Education & Experience (Flexible)High school diploma or equivalent requiredCustomer service experience preferred (manufacturing, building materials, or construction related environments are a plus)Experience in windows, millwork, or warranty processes is helpful but not required Why Join MITER Brands?Stable weekday scheduleCompetitive hourly payOpportunity to work with trusted, nationally recognized brandsSupportive, team oriented environmentA role where your skills directly impact customer satisfaction and brand reputationWhat We OfferAt MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.Health & WellnessThree comprehensive medical plan optionsPrescription drug coverageDental insuranceVision insuranceTeladoc virtual healthcare servicesEmployee Assistance Program (