Overview

Join Our Team An Exciting and Rewarding Career Opportunity Southern Nevada Regional Housing Authority Announcement Number Job Title 26-034 Customer Care Associate - Call Center (In-Person) Number of Openings Compensation (Depending on Experience, DOE) One (Full-Time, 7 AM to 6 PM, Mon-Thurs) $44,411.74 (Step 1) - $70,998.72 (Step 20) annually The typical starting range for this position is between $44,411.74 and $49,022.27. Opening Date Closing Date September 1, 2026 Applications are reviewed on a rolling basis. September 15, 2026, (or until filled) The closing date may be earlier based on the number of applications received . To Apply and Required Documents Conditions of Employment This position is open to both internal and external applicants. Applicants should: Complete an application online - to apply , click here Submit a cover letter and resume Incomplete applications will not be considered. Applicants who meet minimum qualifications are not guaranteed an interview . Upon a conditional offer of employment, the candidate must successfully: Complete a background investigation which may include: (education, criminal history, credit, fingerprints, and DMV) Pass a workplace drug test within 72 hours Possess a valid State of Nevada driver's license Possess a clean driving record As a federally-funded employer, although legal in the state of Nevada, marijuana is restricted under Federal guidelines. Employee Benefits Pay is part of the generous compensation package offered by our premier agency . Employees enjoy : 3-day weekends Free parking 2 weeks' vacation (years 1 and 2) 13 sick days 13 paid holidays, including your birthday Medical, dental, and vision insurance - 100% employer paid (employee only); health and dependent care flexible spending accounts Life and long-term disability insurance (employer paid); 457B Deferred Compensation Plan Public Employee Retirement System (PERS) - 100% Employer-Funded or Employee/Employer-Funded (50%/50%) Employee Assistance Program (EAP); A variety of voluntary employee benefits options. According to the Public Service Loan Forgiveness (PSLF) program, student loan forgiveness may be available to qualified individuals. Overview The Southern Nevada Regional Housing Authority (SNVRHA) is recruiting a Customer Care Associate - Call Center to join our team. SNRHA provides affordable housing to low- and moderate-income households through its affordable housing, conventional public housing, and Housing Choice Voucher programs . Our team is comprised of 200+ committed and caring professionals who support our mission and the clients and communities we serve . Our success is built upon the contributions of our valued employees . To learn more, please visit us online - . If relocating from out-of-state, more than its famous Strip, which provides endless entertainment opportunities for locals and tourists, Las Vegas, Nevada, also offers a family-friendly environment with wonderful neighborhoods, affordable living, warm weather, outdoor wonders (hiking, climbing, snow-skiing, boating, sightseeing, and more), professional sports, and world-class restaurants. Las Vegas is home to the University of Nevada, Las Vegas (UNLV), and a few hours' drive to beach destinations in Southern California, the Grand Canyon in Arizona, and national parks and ski resorts in Utah. Nevada is among the most tax-friendly states in the U.S. , with residents enjoying no state income tax, county income tax, inheritance tax , and lower property taxes . Position Summary The Customer Care Associate - Call Center is responsible for supporting and assisting customers by addressing their inquiries, resolving their issues, and ensuring their satisfaction with SNRHA services. They process and track requests for service and work orders for public and affordable housing properties, update files and computer databases according to SNRHA policies and procedures, and ensure the accuracy of the filing systems while providing excellent customer