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Customer Account Specialist

Date Posted: Jun 28, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Tennessee, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 26, 2026
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Job Description

Overview

A.O. Smith is seeking a Customer Account Specialist to manage the collection of delinquent balances from external customers. This role involves ensuring strong customer relationships while negotiating payments and resolving issues related to past due accounts. The position is located in Ashland City, Tennessee, and is part of a global company known for its innovative water heating and treatment solutions.

Key responsibilities

  • Generate aging reports and analyze accounts within an assigned portfolio.
  • Serve as the first point of contact for customers on account-related issues.
  • Negotiate account payments and resolve past due balances via various communication methods.
  • Maintain accurate records of all interactions and document services/products rendered.
  • Prepare documentation for the Legal Department as required.
  • Communicate complex ideas to customers and management.
  • Manipulate data and reports in Excel to validate results.
  • Identify root causes of issues and recommend efficiencies to payment procedures.

Required skills

  • High school diploma or GED
  • 3+ years of related work experience or training
  • Strong negotiation and communication skills
  • Excellent business writing and speaking abilities
  • Superior customer service skills
  • Problem-solving skills and attention to detail
  • Proficiency with spreadsheets, databases, and basic accounting knowledge
  • Intermediate Excel, Word, and Outlook skills
  • Knowledge of SAP is a plus

What the company offers

  • Competitive compensation package
  • Comprehensive benefits plans, including medical and dental insurance
  • Company-sponsored life insurance and retirement security savings plan
  • Short- and long-term disability programs and tuition assistance

Skills Required

Company Overview

A.O. Smith
Nashville, Tennessee, United States of America
54 Current Jobs Openings

A. O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipm... Read More

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