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Customer Account Resolution Specialist

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Franklin Park, Tennessee, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 26, 2026
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Job Description

Overview

Wesley Financial Group is seeking a Customer Account Resolution Specialist to support clients in navigating the timeshare cancellation process. This role involves advocating for clients and ensuring they receive exceptional service throughout their journey, all while working closely with a team to maintain high standards and drive successful outcomes.

Key responsibilities

  • Act as a client advocate through the timeshare termination process
  • Communicate clearly and keep expectations realistic at every stage
  • Draft client-specific action plans for successful termination
  • Maintain timely response to client communication and feedback
  • Keep client files accurate and up-to-date in Salesforce
  • Ensure professionalism and consistency in all client communications
  • Foster a culture of accountability and improvement within the team
  • Stay informed on timeshare industry updates and share knowledge
  • Assist with various tasks as needed within the team

Required skills

  • 2+ years of customer service and account management experience
  • Exceptional organizational skills
  • Strong problem-solving abilities
  • Results-driven approach to work
  • Attention to detail
  • Flexibility and adaptability
  • High level of integrity
  • Collaborative mindset
  • Strong work ethic
  • Familiarity with Salesforce
  • Experience with Google Workspace / Microsoft Office

What the company offers

  • Competitive salary starting at $50k
  • 401k match
  • Health benefits with employer-funded Health Savings Account
  • 9 paid holidays
  • Access to health and wellness facilities
  • Unique workplace culture with food trucks and events
  • Continuous coaching for career advancement

Skills Required

Company Overview

Wesley Group
Franklin Park, Tennessee, United States of America
32 Current Jobs Openings

Wesley Financial Group, LLC is a company based in Franklin, Tennessee that helps timeshare owners who have been misled get out of their timeshare. The company is recognized for its rapid growth and has been listed on the INC 500 in 2020. Read More

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