Overview

Our Service Team in the greater Dallas/Ft. Worth is seeking a Field Service Technician who is focused and enthusiastic about servicing and repairing a variety of office equipment at various customer locations within a specific geographic area.Who You AreYou are a manufacturer-certified Copier Field Service Technician (or have equivalent industry experience) with strong technical expertise and a passion for solving problems. Experience servicing Ricoh products is preferred. You excel at diagnosing and repairing equipment, work independently with a high level of professionalism, and are committed to delivering legendary customer service. Your strong troubleshooting skills, attention to detail, and customer-first mindset enable you to provide reliable solutions and build lasting customer relationships.What You'll DoAchieve expected productivity & proficiency levels associated with assigned workload and level of experience.Manage territory, inventory, and customer relationships.Demonstrate excellent technical and customer relation skills.Assist with setup and delivery of equipment.Installation and configuration of basic networking settings, print drivers, and scan settings.About Us:Knight Enterprise, a subsidiary of Knight Office Solutions, Inc., is an independent technology dealer representing some of the best names in imaging, workflow, and IT. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.When you join the Knight team, you will enjoy:Leadership that promotes a balanced life which prioritizes faith, family, health, and work.A culture driven by our core values focused on honesty, integrity, giving back to the community, and enjoying what you do!A fast-paced growth industry focused on office technology.Access to local leadership.Volunteer Paid Time Off to give back to charitable and community organizations that matter to you.Opportunities for professional growth and development.Friendly and inclusive work environment that values teamwork, feedback, and collaboration.Also, a complete benefit package that includes:MedicalDentalVisionLife InsuranceAccidental death and disability insuranceShort- and long-term disability insurance401K (with company match)Learn more about Knight Office Solutions here . OverviewThe Copier Field Service Technician is responsible for diagnosing, repairing, installing, and maintaining office equipment within an assigned territory. This role performs equipment diagnostics, installations, removals, retrofits, and basic network connectivity setup, including IP configuration, printer driver installation, and customer training. The technician manages service calls, maintains accurate parts and car stock inventory, completes administrative requirements, and stays current on product training and technical certifications. Success in this role requires strong technical expertise, effective territory management, and a commitment to delivering exceptional customer service. ResponsibilitiesDiagnose, repair, install, remove, and retrofit office equipment.Perform basic network-connected device installations and customer training.Manage assigned service territory and respond to service requests efficiently.Maintain accurate parts inventory and company-required car stock.Complete service documentation and administrative tasks accurately and on time.Participate in ongoing technical training and development.Provide technical support and guidance to less experienced technicians.Build positive customer relationships and deliver a high level of customer satisfaction.Maintain a professional appearance and represent the company positively at all times.Comply with all company policies and procedures.QualificationsHigh school diploma or GED required.Technical school training and 2+ years of related service or repair experience preferred.Strong troubleshooting, diagnostic, and customer serv