Overview

Description: Who We AreJohn Paul Mitchell Systems ("JPMS") is recognized worldwide for developing and marketing innovative hair and skin care products since 1980. We've been serving the professional beauty industry with salon-quality hair care products, styling tools and professional hair color through our family of brands including Paul Mitchell, MITCH, Awapuhi Wild Ginger, Tea Tree, Paul Mitchell Tools, Neuro, The Demi, Paul Mitchell the Color, Blonde, and Color XG.We were the first professional hair care company to take a stand against animal testing and continue our strong commitment to giving back, supporting a wide range of philanthropic causes both domestically and internationally. Sustainability has always been a priority, and we are committed to making our company operations climate neutral to preserve the beauty of the world around us.Who You Are: You are a skilled and enthusiastic, high-performing professional who is passionate about hair care and wants to positively contribute to the growth of our iconic brand as well as to our people first culture.About the Role As the Ecommerce Coordinator will play a key role in supporting the day-to-day execution on John Paul Mitchel Systems direct-to-consumer channels ( Ulta, Sephora, JCPenney, Walmart, Amazon, TikTok Shop). This hybrid role works 3 days a week from our Santa Monica office. What You will Do:E-commerce Platform Management/ Retailer Support Daily & weekly inventory checks for D2C site and TT ShopRegularly update and maintain assets on Product Detail Pages ("PDP") for all retailer websites, and other relevant platformsEnsure consistent and accurate copy, assets, pricing, and reviews across e-commerce websitesMonitor and manage product reviews to maintain a positive customer experienceSupport & execute review campaign programming to collect reviews for new product development ("NPD") launches & campaigns and upload them to the website(s)Support on-site experiences such as Subscription, Loyalty, Referral program daily, troubleshooting issues and assisting customers as neededConduct quality assurance checks and test new experiences, campaigns, and functionality across the D2C sitePrepare and organize assets for upload across D2C site, and other e-commerce websitesAssist with setting up PDPs on retailer sites for product launchesAssist with social integration management onsite, user-generated content ("UGC") usage rights & tracking, and delivery of assets to internal stakeholdersDigital Marketing SupportAssist in maintaining and updating cross-functional retailer marketing calendars to ensure timely execution of campaigns and promotionsConduct competitive analysis to evaluate our brand's performance and compare it with competitors across different retailersGather necessary assets and images from various sources to support third-party partners and enhance product presentationsConduct competitive analysis to evaluate our brand's performance and compare it with competitors across different retailersAssist with creation of content on an as needed basis Requirements: Education: Bachelor's degree in a Marketing, Business, or related field requiredExperience: Minimum 6 months experience (including internships) in e-commerce and/or digital marketing, preferably within the beauty spaceProficient in Microsoft suite (Word, Excel, PPT)Preferred Qualifications:Skills: Growth-oriented and consumer-obsessed; someone who is consistently shopping across brands websites seeking the latest and newest tech.Strong organizational and project management skillsThis role is ideal for a digitally driven, detail-oriented individual with a passion for beauty and eCommerce innovationExperience: Shopify experience is a plusWe are eager to meet people who believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. If you think you would be a good fit for the position and our company, we invite you to apply. Working ConditionsExtended ti