WORKING CONDITIONS Competitive salary; Comprehensive group insurance program paid 100% by the employer; Group RRSP with employer contribution; Free parking and public transportation nearby; Full gym; Social committee, employee discounts. TASKS AND RESPONSIBILITIES Respond to calls and emails from our commercial customers wishing to order material for their construction projects; Enter quotes and customer orders into the system, modifying them as needed; Perform a close follow-up of orders; Provide end-of-project documents on our products; Analyze customer needs in order to recommend the appropriate products; Work in partnership with the sales and credit departments; Ensure adequate communication with other departments to provide high quality customer service. REQUIREMENTS AND SKILLS Know how to manage a large flow of calls and emails while ensuring the necessary follow-ups; Have accumulated 1 to 2 years of relevant experience in customer services; Fluency in French and English (to support and collaborate with English-speaking customers and stakeholders); Intermediate knowledge of the Office Suite; Knowledge of Epicor's P21 software, an asset.
Not specified in the original listing.
Not specified in the original listing.
