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Contact Center Specialist II

Date Posted: May 28, 2026
Yearly: USD - USD
Job is expired

Job Detail

  • location_on
    Location Woodstock, Connecticut, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 28, 2026
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Job Description

Overview

The Contact Center Specialist II at CoxHealth is responsible for managing customer interactions to provide high-quality service. The role involves answering consumer inquiries, directing calls to the appropriate departments, and ensuring efficient scheduling services for clinics.

Key responsibilities

  • Manage interactions with consumers and ensure high-level customer service
  • Answer consumer inquiries and direct them to appropriate departments
  • Provide centralized scheduling services for clinics
  • Assist in ensuring patients can easily access their providers

Required skills

  • 1-year customer service experience or competency in Contact Center Specialist I role
  • Strong customer service skills demonstrating empathy and compassion
  • Problem solving skills to analyze consumer inquiries
  • Ability to work independently and as part of a team
  • Excellent time management skills
  • Professional written and verbal communication skills
  • Proficient in Microsoft Office and healthcare-related programs
  • Ability to multi-task and manage call volume
  • Ability to make timely decisions

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

CoxHealth
Missouri, United States of America
100 Current Jobs Openings

CoxHealth is a healthcare system dedicated to providing quality care and enhancing patient experience. With a focus on innovation and community engagement, they strive to lead in healthcare excellence. Read More

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