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Contact Center Specialist II

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Missouri, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

The Contact Center Specialist II at CoxHealth is responsible for managing customer interactions to ensure a high level of service. This role involves answering consumer inquiries, directing them to appropriate departments, and facilitating centralized scheduling services for clinics.

Key responsibilities

  • Manage consumer interactions to provide high levels of customer service
  • Answer consumer inquiries and direct them to the appropriate department
  • Facilitate centralized scheduling services for clinics
  • Ensure patients can easily access their providers

Required skills

  • 1-year customer service experience
  • Strong customer service skills including empathy and compassion
  • Problem-solving skills for analyzing consumer inquiries
  • Ability to work independently and as part of a team
  • Excellent time management skills
  • Professional written and verbal communication skills
  • Proficient in Microsoft Office and healthcare-related programs
  • Ability to multi-task and manage call volume
  • Ability to prioritize patient needs and make timely decisions

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

CoxHealth
Missouri, United States of America
100 Current Jobs Openings

CoxHealth is a healthcare system dedicated to providing quality care and enhancing patient experience. With a focus on innovation and community engagement, they strive to lead in healthcare excellence. Read More

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