Description :Job Summary • The Contact Center Specialist I at CoxHealth is responsible for managing consumer interactions in a consumer focused, appropriate, and timely manner. The Contact Center Specialist I role is focused on analyzing and processing consumer requests, providing general information or direction as it relates to CoxHealth, and other duties as assigned. This role is the first point of contact for many consumers and serves a critical role in establishing a positive first impression.Job Requirements • Education Required: High school diploma or Equivalent • Experience Required: 1 year customer service experience Preferred: 2+ year customer service experience or Call Center experience • Skills Strong customer services skills that demonstrate empathy, kindness, safety, and compassion Problem solving skills to analyze and respond to consumer inquires Ability to work independently and as a member of a team Possess excellent time management skills Professional written and verbal communication skills Proficient in Microsoft Office Programs Ability to multi-task • Licensure/Certification/Registration N/AEducation: Required: High school diploma or Equivalent Experience: Required: 1 year customer service experience Preferred: 2+ year customer service experience or Call Center experience Skills: Outstanding written verbal communication skills Proficient in Microsoft Office Programs Ability to multi-task Licensure/Certification/Registration: N/A
Not specified in the original listing.
Not specified in the original listing.
CoxHealth is a healthcare system dedicated to providing quality care and enhancing patient experience. With a focus on innovation and community engagement, they strive to lead in healthcare excellence. Read More