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Contact Center Representative

Date Posted: Jun 24, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Massachusetts, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 25, 2026

Job Description

Overview

As a Contact Center Representative at North Easton Savings Bank, you'll support customers with their banking needs through various channels such as phone and email. By leveraging your communication and problem-solving skills, you'll deliver excellent service to help customers achieve their financial goals while contributing to the success of the Contact Center team.

Key responsibilities

  • Answer incoming calls and electronic inquiries from customers about accounts and services
  • Provide exceptional customer service and identify customer needs
  • Process account-related requests including deposits, withdrawals, and general inquiries
  • Recommend banking products and services and refer customers to specialists as needed
  • Follow up with customers to assist with service requests or welcome them to new products
  • Meet or exceed service, productivity, and referral goals
  • Navigate internal systems and online resources to assist customers
  • Handle customer concerns with professionalism and empathy
  • Maintain compliance with bank policies and regulatory requirements
  • Participate in required regulatory and internal training programs

Required skills

  • High school diploma or equivalent
  • 1-2 years of banking or customer service experience preferred
  • Exceptional customer service skills
  • Strong verbal and written communication skills
  • Comfortable working with computers and web-based applications
  • Ability to navigate multiple systems during customer interactions
  • Strong attention to detail and commitment to confidentiality
  • Collaborative mindset focused on achieving goals

What the company offers

Not specified in the original listing.

Skills Required

Company Overview

Massachusetts, United States of America

North Easton Savings Bank is committed to responsible lending and community development, offering a range of mortgage and home equity lending products. They prioritize customer service and maintain strong relationships with various stakeholders to ge... Read More

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