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Community Solutions Customer Service Representative I

Date Posted: May 20, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Wood Buffalo, New York, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 20, 2026
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Job Description

Overview

Spectrum is seeking a Community Solutions Customer Service Representative I in Buffalo, New York. This role focuses on assisting customers with Spectrum's Community Solutions products and services, emphasizing problem-solving and relationship-building skills. The representative will handle various customer inquiries, manage accounts, and recommend service modifications to enhance customer satisfaction.

Key responsibilities

  • Resolve customer inquiries and troubleshoot issues with Video, Internet, and Streaming services
  • Manage account activation, maintenance, and billing concerns
  • Recommend upgrades and solutions based on customer needs
  • Process orders and navigate account management systems for new sales
  • Facilitate escalations and determine the necessity of field visits for complex issues
  • Contribute ideas to improve the customer experience
  • Achieve sales activity goals and maintain knowledge of Spectrum products

Required skills

  • High school diploma or equivalent
  • Customer service and sales experience
  • Ability to read, write, speak and understand English
  • Knowledge of Spectrum products and troubleshooting for Video, Internet, and Voice
  • Proficiency in billing systems and Microsoft Office Suite
  • Strong verbal and written communication skills
  • Complex problem-solving abilities
  • Attention to detail and multitasking skills
  • Positive phone demeanor and excellent customer service

What the company offers

  • Comprehensive pay and benefits package
  • Base pay between $20.00 and $24.00
  • Incentive-based compensation such as bonuses
  • Opportunities for employment and advancement

Skills Required

Company Overview

SPECTRUM
Rhinelander, Wisconsin, United States of America
13 Current Jobs Openings

SPECTRUM is a large organization that operates 24/7 bustling call centers and values customer connection and service. They are committed to providing a positive and supportive work environment, as well as delivering high-quality service to their cust... Read More

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