Overview

Community Manager Position Title: Community Manager Reports To: Regional Manager Work Arrangement: On-site. Regular, in-person attendance at the employee's assigned community, office, or other designated Company location is an essential function of this position. This position is not eligible for a remote or hybrid work arrangement, except where otherwise required by applicable law or approved by the Company as a reasonable accommodation. Position Summary The Community Manager is responsible for overseeing the day-to-day operations and overall performance of an assigned multifamily community. This position leads leasing, resident retention, collections, financial administration, maintenance coordination, team performance, budgeting, compliance, and resident relations. The Community Manager is accountable for achieving occupancy, revenue, expense-control, customer-service, and operational goals established by River View Residential and ownership. This position analyzes financial and market information, develops annual budgets and business plans, supervises community team members, and ensures that community operations comply with Company policies and applicable federal, state, and local requirements. Essential Responsibilities Community Operations & LeadershipOversee the daily operations and overall performance of the community.Coordinate team members, activities, schedules, and available resources to achieve established community goals.Implement operational priorities established by River View Residential, the Regional Manager, and ownership.Maintain an organized, professional, and service-oriented community office.Ensure assigned responsibilities are completed accurately and within established timelines.Monitor operational conditions and address concerns before they negatively affect residents, team members, financial performance, or community appearance.Communicate significant operational concerns, risks, staffing needs, and performance issues to the Regional Manager.Complete required operational reports, reviews, inspections, and follow-up activities.Maintain accurate and organized community records.Ensure community practices remain consistent with Company policies and standards. Financial Management & Budget PerformanceMaintain the financial performance of the community by monitoring rental income, occupancy, collections, expenditures, and operating results.Review monthly financial statements, budget reports, income, expenses, and performance variances.Analyze financial results and identify opportunities to improve revenue or control expenses.Discuss financial performance, projections, risks, and recommended strategies with the Regional Manager.Develop the annual community budget and business plan.Prepare budget forecasts and financial projections.Monitor community spending to ensure expenses remain within approved budget limits.Review and approve purchases and expenditures within established authority.Monitor concessions, delinquency, bad debt, vacancy loss, and other factors affecting financial performance.Maintain supporting documentation for financial transactions and operational expenses.Recommend operational or financial adjustments necessary to achieve community and ownership objectives.Protect Company funds and follow all cash-handling, payment-processing, and financial-control procedures. Leasing & Occupancy ManagementOversee leasing activities and occupancy performance.Supervise leasing, renewal, and resident-retention programs designed to maximize occupancy and revenue.Monitor apartment availability, leasing traffic, applications, move-ins, move-outs, renewals, transfers, and cancellations.Review leasing activity and conversion performance regularly.Establish leasing priorities and occupancy strategies in collaboration with the Regional Manager.Ensure prospective residents receive prompt, professional, and consistent service.Confirm that leasing team members complete required prospect follow-up and accurately doc