Overview

Job Description Job Description Community Impact Coordinator/Resident Services Community Impact Coordinator/Resident Services ABOUT US POAH Communities is a mission-driven organization managing over 13,000 affordable housing apartments. As part of the Preservation of Affordable Housing, Inc. family, our team of 500+ professionals believes that quality housing management goes beyond providing safe, comfortable homes; it's about creating environments where residents can thrive. Our commitment to excellence in affordable housing management serves as a foundation for resident success and community empowerment. See our employees in action and how you can contribute to the mission! ABOUT THE ROLE POAH Communities is seeking a highly qualified individual to serve as a Community Impact Coordinator. The Community Impact Coordinator will serve in a vitally important role as the liaison between the residents who live at our apartments and the POAH Communities Community Impact department. Sugar River Mills, a complex of converted mill buildings along the Sugar River, represents a highly valuable affordable housing asset to Claremont, New Hampshire and the surrounding area. Located just outside downtown Claremont, the property is one of the very few affordable rental properties in the area. The property, which was built as a textile mill in the 1800s, was converted to housing in 1982 and includes 139 apartments for low-income seniors and 23 family-sized townhouses. An investment fund from Prudential Insurance and the cooperation of the New Hampshire Housing Finance Agency allowed POAH to purchase Sugar River Mills in 2007 and preserve its affordability. Sugar River Mills: -hampshire/sugar-river-mills ABOUT YOUR IMPACT Reporting to the Property Manager, the Community Impact Coordinator will be responsible for assisting and supporting residents in the following ways: Assess the needs of residents and families by administering an annual resident surveyDevelop and implement supportive service programming in collaboration with residents, site staff & management and local community service providersCoordinate the delivery of services with local human service providersIdentify promising programs or opportunities for youth and families in the community, examples include: health workshops, benefits enrollment, meal delivery programs, community building activities and more.Maintain all necessary information regarding services to residents in a confidential manner following the regulatory guidance provided by HUD.Establish program targets, track and measure progress. Analyze and use outcomes data as the basis for continuous program improvement, then report program outcomes to internal and external stakeholdersEffectively communicate with residents by newsletter, flyer, bulletin board, etc., to ensure residents are informed of available resources and programsRemain updated on Fair Housing, EIV, ADA, mandated reporting and other pertinent HUD rules and regulations and lease, house rules and related documents governing tenant residency at the assigned communityAttend all required meetings and prepare and participate in additional and/or special Projects, as required from time to time by the Property Manager. ABOUT YOU Qualified candidates will ideally have: Minimum of three years prior experience in resident/social service programs (preferably in affordable housing)Ability to work with and motivate diverse resident populationsBasic proficiency in the use of computers including Word and ExcelDemonstrated time management skills and proven organizational skillsResident Coordinator certification is a plusCollege degree ideally with a focus in social work, urban planning, public health, human services, or community development is a plus BENEFITS AT POAH COMMUNITIES POAH Communities prioritizes the wellbeing of you and your family by offering a comprehensive benefits package: Health & Wellness: Medical, dental, and vision insurance; wellness programming inclu