Overview In this role you will optimize Commercial Lines operations through data-driven improvements and cross-functional collaboration. You'll drive process enhancements, lead multi-phase initiatives, and strengthen change management practices to reduce manual work and improve service delivery for internal teams and independent agents. You will translate insights from data into actionable decisions and contribute to scalable solutions that support underwriting workflows and future-state operations. This position sits at our Fairfield, OH headquarters and offers opportunities for growth, impact, and alignment with the company's mission to serve communities with excellent service. Compensation / Benefitsannual cash bonusstock incentivesvariety of benefits and amenitiescareer development and trainingdiverse teammeaningful career ResponsibilitiesDrive continuous business process improvement across Commercial Lines by identifying opportunities, evaluating solutions, and implementing changes that positively impact the expense ratioIdentify and execute opportunities to optimize processes, reduce manual effort, and enhance service deliveryLead or contribute to complex, multi-phase initiatives with measurable business impact, partnering with cross-functional stakeholdersStrengthen and evolve change management practices, including governance, adoption strategies, and best practices across the departmentPerform objective analysis of business processes and data; translate insights into actionable recommendationsDevelop innovative, cross-functional solutions to address operational challengesMonitor trends and opportunities, conducting impact and benefit analysesCollaborate across departments to evaluate the associate experience and assess the impact of operational changesEnhance the associate and agent experience by integrating product and technology improvements into underwriting workflowsDesign and support learning strategies that build organizational capability and enable future-state operations Key requirementsTrack record of delivering strong results and exceeding expectationsExperience with operational workflows, systems, and data analysisAbility to manage multiple priorities in a fast-paced environmentStrong knowledge of underwriting operations and tools across Commercial Lines and understanding of upstream/downstream impactsProven application of ADKAR change management principles and best practicesStrong strategic thinking with ability to execute defined initiativesAdvanced analytical and problem-solving skills to identify patterns and drive action from dataAbility to work independently and collaboratively with minimal directionStrong relationship-building and collaborative mindsetAdaptable, flexible, and open to changeExcellent communication, negotiation, and conflict resolution skillsrelationship-buildingcollaborationcommunicationdata analysisADKAR change managementunderwriting operations knowledge
Not specified in the original listing.
Not specified in the original listing.
