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Collections Specialist

Date Posted: Jun 29, 2026
Yearly: USD - USD

Job Detail

  • location_on
    Location Monroe, Connecticut, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 27, 2026

Job Description

Overview

The Collections Specialist at CFS, located in Monroe, CT, is responsible for managing accounts receivable and the full collections process across two business divisions. This role focuses on building relationships with customers while effectively pursuing collections, requiring strong problem-solving skills and a customer-centric approach.

Key responsibilities

  • Manage a receivables portfolio
  • Own the full collections process across thousands of customer accounts
  • Conduct collection activities through various communication methods
  • Review aging reports and follow up on delinquent accounts
  • Negotiate payment arrangements and maintain strong customer relationships
  • Process customer payments and maintain accurate records
  • Assist with customer credit reviews and monitor credit limits
  • Partner with internal teams to resolve billing and payment issues
  • Provide exceptional customer service throughout the collections process

Required skills

  • Previous Collections and Accounts Receivable experience
  • Strong customer service and relationship management skills
  • Ability to work independently with minimal supervision
  • Experience negotiating payment arrangements
  • ERP system experience required
  • QuickBooks and/or ServiceTitan experience is a plus
  • Strong communication, organizational, and follow-up skills

What the company offers

  • $30-$35/hour + Bonus Potential
  • Stable, growing organization
  • Promote-from-within culture with long-term career growth opportunities
  • Discretionary annual bonus and regular merit increases
  • Comprehensive benefits package including medical, dental, vision, 401(k), STD, and LTD
  • 2 weeks PTO plus paid holidays

Skills Required

Company Overview

Chicago, Illinois, United States of America

CFS is a long-standing, family-owned manufacturing organization that serves the industrial water heating, water treatment, and laundry equipment markets. The company prides itself on its stable growth and collaborative culture, emphasizing work-life... Read More

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