Overview In this contract role based in Honolulu, you will oversee collections for overdue accounts and drive recovery within the 30-120 day aging window. You will engage directly with customers to secure payment commitments and arrange feasible repayment plans. You will close accounts as nonpayment criteria are met and keep accurate records of actions taken. You will draft collection correspondence, investigate disputes with cross-functional teams, and ensure documentation is clear and up to date. This role supports the company's efforts to recover balances and maintain orderly billing processes, with onsite work preferred for Hawaii residents. ResponsibilitiesOversee follow-up for overdue accounts in the 30- to 120-day aging range to improve collections performanceDirectly contact customers to secure payment commitments and arrange repayment plansComplete account cancellation actions when nonpayment criteria are met and update recordsDraft and send collection correspondence; maintain returned-mail information and finalize delinquent account closureCollaborate with cross-functional teams to investigate disputed charges and provide certificates as requestedResearch missing, delayed, or misapplied payments and follow through with customers until resolvedPrepare credit memos when adjustments are warrantedMaintain organized account documentation and ensure collection activity is clearly recorded for each customer interaction Key requirementsdetail-orientedeffective communication with customersexperience in handling delinquent accounts (implied)onsite work in Honolulu, Hawaii (preference for Hawaii residents)detail-orientedeffective communication with customerscollaboration with cross-functional teamsproblem solvingorganization
Not specified in the original listing.
Not specified in the original listing.
Robert Half is a global talent solutions and business consulting company specializing in staffing and recruitment for accounting, finance, financial services, technology, administrative, customer support, marketing and legal professionals. Founded in... Read More