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Collections & Customer Service Assistant

Date Posted: Jun 10, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Haverhill, Massachusetts, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 11, 2026
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Job Description

Overview

Metropolitan Linen Services is looking for a dependable Collections & Customer Service Assistant to support its Accounting, Operations, and Customer Service teams. The role involves assisting customers with billing inquiries and managing outstanding balances, requiring strong customer service skills and attention to detail.

Key responsibilities

  • Assist customers with billing questions, invoice requests, and payment inquiries
  • Follow up on past-due accounts via phone and email in a professional manner
  • Document customer interactions and update account notes
  • Maintain collections trackers and support reporting
  • Coordinate with internal teams to resolve account issues
  • Provide general administrative support including data entry, filing, and document organization

Required skills

  • 2+ years of experience in customer service, collections, billing, or office administration
  • Comfortable speaking with customers by phone and email
  • Strong organizational skills and attention to detail
  • Proficient in Microsoft Office (Excel, Outlook, Word)
  • Bilingual English/Spanish a plus

What the company offers

  • Competitive compensation and benefit packages
  • Family-oriented work environment

Skills Required

Company Overview

Metropolitan Linen Service Corp
Chinna Salem, Massachusetts, United States of America
5 Current Jobs Openings

Metropolitan Linen Service Corp. is a company that manages the delivery of linen and related products. They focus on maintaining quality service for their customers. Read More

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