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Clinical Applications Specialist I

Date Posted: Jun 28, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Morrisville, North Carolina, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 26, 2026
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Job Description

Overview

The Clinical Applications Specialist I (CAS I) at bioMérieux is a hybrid role focused on providing technical support and training for diagnostic test systems. This position involves managing customer inquiries, complaints, and resolutions, as well as promoting teamwork and maintaining product knowledge for exceptional customer satisfaction.

Key responsibilities

  • Answer customer inquiries and document them in the ERP system
  • Provide product education and troubleshooting support to customers
  • Manage the complaint handling process and escalate as necessary
  • Perform on-call duties for 24-hour technical support
  • Support training and technical assistance for existing customers
  • Manage product returns when applicable
  • Participate in revenue generation initiatives
  • Maintain ERP certification and quality plan standards

Required skills

  • Bachelor's degree in Biological science or relevant experience
  • 2+ years of experience in Clinical laboratory experience in Microbiology or Molecular Biology
  • Customer-facing experience preferred
  • Knowledge of networking or LIS/LIMS preferred
  • Effective written and verbal communication skills
  • Intermediate skill in MS Office tools (Outlook, Teams, Word, Excel)
  • Knowledge of bioMérieux products and Salesforce is a plus

What the company offers

  • Competitive Total Rewards package including medical, dental, and vision plans
  • Company-provided life and accidental death insurance
  • Short and long-term disability insurance
  • Retirement plan with generous employer contributions and match
  • Adoption assistance and wellness programs
  • Employee assistance program
  • Commuter benefits and various voluntary benefit offerings
  • Discount programs and parental leaves

Skills Required

Company Overview

bioMerieux
Salt Lake City, Kutahya, United States of America
57 Current Jobs Openings

bioMérieux is a global leader in the field of in vitro diagnostics, providing rapid access to diagnostic information that improves patient health and ensures the quality of healthcare. The company is committed to improving medical outcomes by providi... Read More

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