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Clinical Applications Specialist I

Date Posted: Jun 27, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Morrisville, North Carolina, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 25, 2026
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Job Description

Overview

The Clinical Applications Specialist I (CAS I) at bioMérieux is responsible for providing product applications and technical support for diagnostic test systems. This hybrid role requires on-site presence 2-3 days a week and focuses on delivering exceptional customer support, complaint management, and training to enhance customer satisfaction and support sales growth.

Key responsibilities

  • Provide world-class customer support with consistent follow-up and troubleshooting
  • Manage the complaint handling process and escalate issues as needed
  • Perform on-call duties to provide 24-hour technical support
  • Deliver product education and additional training for customers
  • Establish and maintain enterprise resource planning (ERP) certification
  • Meet departmental quality standards and key performance indicators (KPIs)
  • Participate in revenue generation initiatives and promote value-added services

Required skills

  • Bachelor's degree in a Biological science or equivalent professional experience
  • 2+ years of clinical laboratory experience in Microbiology and/or Molecular Biology
  • Medical device industry experience preferred
  • Customer-facing experience is a plus
  • Intermediate skill in MS Office tools (Outlook, Teams, Word, Excel)
  • Knowledge of bioMérieux products and Salesforce is a plus
  • Effective written and verbal communication skills

What the company offers

  • Estimated salary range between $67,800 - $86,200
  • Variable annual bonus based on performance
  • Choice of medical, dental, and vision plans
  • Company-provided life and accidental death insurance
  • Short and long-term disability insurance
  • Retirement plan with employer contributions and match
  • Adoption assistance and wellness programs
  • Employee assistance program and commuter benefits
  • Parental leaves

Skills Required

Company Overview

bioMerieux
Salt Lake City, Kutahya, United States of America
57 Current Jobs Openings

bioMérieux is a global leader in the field of in vitro diagnostics, providing rapid access to diagnostic information that improves patient health and ensures the quality of healthcare. The company is committed to improving medical outcomes by providi... Read More

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