Overview

This position is Onsite. Our office is located at 156 William St. Suite 301, New York, NY 10038. Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We're dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, Wis., a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together. The statements listed below are not intended to be all-inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, "all other duties as assigned" will be expected for each position. The Administrative Coordinator supports the day-to-day operations of Optum Serve's William Street Clinic (WSC), a Clinical Center of Excellence serving members of the World Trade Center (WTC) Health Program. This role is responsible for coordinating administrative and operational activities that ensure efficient clinic operations, positive member experience, and effective support of patient care delivery. Key responsibilities include managing member check-in and check-out processes, appointment and clinician scheduling, inventory oversight, and completion of non-clinical departmental tasks. The Administrative Coordinator partners closely with clinic leadership, providers, and operational teams to optimize schedule utilization, maintain organized workflows, support office administration, and promote a safe and productive work environment. As a key operational resource, this position plays an important role in supporting staff productivity, operational readiness, and overall clinic performance through strong organization, collaboration, customer service, and attention to detail. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 7:00 am - 4:00 pm with 1 hour lunch. It may be necessary, given the business need, to work occasional overtime. We offer 2 weeks in formal training and 1 orientation in clinic. Training will be conducted onsite. Primary responsibilities: Coordinate, maintain, and communicate daily clinic schedules, including monitoring provider availability, appointment capacity, clinic coverage, and schedule utilization to support operational efficiency, timely access to care, and organizational objectives Oversee daily administrative operations of the William Street Clinic, ensuring efficient workflows, effective resource utilization, and a high-quality experience for members, providers, and staff Manage member check-in and check-out activities, including verifying demographic and insurance information, obtaining required privacy and consent documentation, uploading applicable records, and ensuring accurate and timely documentation Serve as the primary point of contact for members, providing a professional, welcoming, and customer-focused experience while addressing inquiries and facilitating access to clinic services Act as an operational resource for clinicians and clinic staff by providing timely support and resolution for scheduling, workflow, system, process, and routine technical issues through phone, email, and instant messaging platforms Coordinate clinician scheduling and appointment management activities to maximize schedule utilization, support patient access, and maintain operational readiness Maintain organized and efficient administrative operations by monitoring workflows, tracking task completion, and identifying opportunities to improve productivity, quality, and service delivery Coordinate front-office operations and facility support activities, including inventory management, supply ordering, equipment tracking, and routin